After purchasing any of our session packages, the prospect patient will receive an email (within 24 hours) with a short questionnaire (basic questions that can be answered in a few minutes) which must to be answered and sent back to us. As soon as we receive the new patient´s email, and within another 24 hours, we will select the most appropriate therapist for the new patient´s case, we will schedule the first initial session (the date and time will be selected by the patient in the reply to the sent questionnaire) and we will inform the patient about all the details to start getting treated. At the end of the first session the patient and the therapist will establish the date and time of the next appointment and they will continue to do so for as long as the treatment goes on.
All of the treatment sessions will be performed through Skype and will last around 45 minutes. The communication through Skype will be carried out through texting (if the patient wants to have a higher level of confidentiality, in which case we highly recommend this option since it will ease tensions, impacting positively the outcome of the treatment), or through videoconference with or without camera; again, it is the patient´s preference the way in which the videoconference will be performed, since how comfortable the patient feels will influence the outcome of the treatment.
No matter which method of communication is used, the privacy and secrecy of any undisclosed information is 100% assured and guaranteed.